Frequently Asked Questions

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How do I reserve a portable storage container?

Call us at 1-800-555-4510. All you need is a few minutes to chat and a credit card.

How quickly can I get a portable storage container?

Lead time can fluctuate greatly month-to-month. We may be able to accommodate same day or next day deliveries, depending on our schedule. Transportation schedules during peak moving season (May-Sept.) can book up well in advance. We recommend at least 7-10 business days notice to schedule any transportation in this period. The end of each month is most common for people to move, so we recommend calling even further in advance if you're moving at the end of the month. There are no guarantees on schedule availability when you call, regardless of the lead time provided. 

What are the Boxes made from?

All of our portable storage containers are made from steel. The walls of our Storage Boxes are insulated with an R8 insulation and the floors are wood with a slip and moisture resistant coating. Our Shipping Box is a standard ISO shipping container, they are not insulated, the floor is high-strength plywood but does do not have a slip and moisture resistant coating. 

Are the storage containers secure?

Of Course! Portable storage containers should always be locked. You can buy one of ours or use your own. For our Storage Boxes, we recommend stainless steel disc locks which are the most secure for their locking mechanism. Some Storage Boxes have additional locking points to accommodate a puck lock or a block lock. For Shipping Boxes we recommend using a block lock, this is the most secure lock for these containers.

Does The Storage Box fill the portable storage container for me?

We do not load your portable storage container. In some areas, there are companies we can recommend to assist you with labour to load your Box. 

What is a tilt-free or level-lift delivery system?

Our lift system is tilt-free/level-lifting which means the portable storage container remains straight and level when being dropped off or picked up. Your valuables always stay level with our delivery system. You can watch it in action here and see why tilt free is important! 

Why is tilt-free delivery important to me?

This is important for you because traditional portable storage containers can only be moved by a tilt-bed or roll-off truck, causing your belongings to fall to one end and cause damage. Our system picks up and places containers gently on the ground, keeping your belongings safe. Due to our system gently bringing the box down, the truck will not cause damage to your driveway as well. Our portable storage containers are equipped with tie-down points inside, which we recommend using for added safety during transport.

Do I need to be present when the portable storage container is delivered?

We recommend that you are present when the container is delivered to you, so that the container can be placed in a spot that is convenient for you. You are not required to be there. If you are not present our drivers will place the Box in its most suitable spot and follow instructions/requests provided as onsite conditions allow. If the requested placement is not possible they will place in the best position they can. A lease agreement must be signed prior to delivery.

Can I choose not to have the portable storage container delivered and use simply as a self-storage unit?

Of course! You can load and unload your box from one of our locations. Delivery is optional, but the cost is low and the convenience of having it at your home is priceless!

How much can I fit into a Box?

No two moves or homes are the same! It is best to measure your bulkiest items as your starting point to determine the size that would best suit your needs. See this page for size recommendations. You are limited to a maximum weight of 5,000 lbs. If exceeded, the portable storage container may not be able to be picked up and items will have to be removed.

Is there anything I can’t put in a portable storage container?

Any items that are flammable, hazardous, explosive, toxic or illegal are not allowed to be stored within our portable storage containers. Bulk salt is not allowed to be stored in our containers.

Is there a minimum or maximum rental period?

There is no minimum or maximum rental period. Our low daily rates mean you only pay for the days you use - no monthly or weekly minimum charges!

Do I have to insure my valuables while being stored?

Insurance is up to you. You can either call your insurance company for coverage options, or when stored with us, we off our Container Protection Plan. You can only opt in to the protection plan BEFORE your initial delivery. Once your Box is delivered, you cannot add it afterwards. You can opt out at anytime by sending us written request (email). The protection plan is billed monthly and not prorated. You accept the CPP by initialing that section within our lease agreement. 

I don’t know where I’m moving to yet, what do I do with my portable storage container?

The Storage Box offers storage of your portable storage container either at our outdoor storage facility, or our indoor climate controlled storage facility until you’re ready for it. Call us at 1.800.555.4510 to find out the storage options at the location nearest you. Your future transportation fees can be calculated once you have your new location. 

If my container is stored at your facility, can I still access it?

For added security, Boxes are kept inaccessible while in storage. If you would like to access your box while it is being stored in one of our facilities or yards, we require a minimum 1 business day notice in order to make your box accessible for you in our designated customer access area. Your Box can be kept in the customer access area for a maximum period of 3 days. We keep our facilities clean so our customer have a clean environment to visit. Littering or dumping will not be tolerated – do not leave any kind of garbage behind. You cannot leave contents outside of your box unattended. Failure to comply will result in a MINIMUM disposal fee of $400. You cannot have a yard sale on our premises. Don’t forget to smile when you visit, you’re on camera!

How does billing work?

The Storage Box pre-bills 30 days at a time and issues a credit for any days that are unused once the box is picked up. [For example: you will be charged 30 days on the 1st day of the rental;  If you only used the Box for 10 days, you will be issued a refund of 20 days of rent when the box is picked up. If you keep the Box past 30 days, we charge for the next 30 days, and so on, until you're done!]

Transportation fees are charged as follows:

On Site Rentals

Delivery and Pickup Fee are charged on the day of the delivery.

Local Moves

Delivery Fee is charged on the day of the delivery. The Move and the Pickup Fee are charged the day before we move the full box for you.

The Storage Box Storage

Delivery Fee is charged on the day of the delivery. The Pickup Full Fee is charged the day before we pickup the full box and bring it to our facility. The Deliver Full and the Pickup Fee are charged the day before we deliver the full box to your new address.

How long does the refund take to show up on my credit card?

The Storage Box processes any credit owed on the day the empty Box is picked up from your location. Some credit card companies can take up to 14 business days to process. If your credit is not visible after this period, call your credit card provider and reference the transaction number that we provide on your receipt. 

Does The Storage Box deliver and pickup on weekends?

Yes, we operate on Saturdays. Our hours are Monday through Friday 8AM to 5PM and Saturdays 8AM to 1PM. We are closed on Sundays.

Can I specify the time of my delivery/pickup/move?

You can make time request like "anytime after 10am" or "early afternoon" or simply morning or afternoon. The Storage Box will do it’s absolute best to accommodate these requests, however there are no guarantees these requests can be met.

How much room do I need to have the portable storage container delivered?

The Storage Box requires at minimum 13.5 feet of clear height, 11 feet of clear width and 60 feet of clear length to deliver a portable storage container. It is your responsibility to ensure you have the proper space required at your current, and new location(s). 

If you do not have the required clearances available, call us and we may have other options available to you.  

How should the portable storage container be packed?

The Storage Box recommends taking advantage of all space that is available in the portable storage container, the width, length and height. Pack the portable storage container as tight as possible to take advantage of all space. Use the tie down points to tie down items that may shift during transportation. The Storage Box uses a level lift system to move the containers, so your contents are always safe and level during loading and unloading. Things can wiggle and shift while driving, so we recommend packing the container as if the truck will have to slam on their brakes during transportation. This ensures your contents will be safe during travels.

Is The Storage Box a franchise?

No, we started from scratch in Southwestern Ontario and are privately owned & operated!

Will The Storage Box price match?

We do price match - but only with the same product and within one of our hub cities. For example, if you have a competitor's quote for a 20' Shipping Container, we will only price match against our 20' Shipping Box, not our premium Storage Box. Since The Storage Box is the only company that offers daily rates, price matching requires us to charge monthly (4 week) minimums like our competitors. Price matching also means we have to match rental and transportation pricing. 

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